Star Stash help and support

Last updated: 20 October 2026

Star Stash is a family rewards app. A grown-up sets it up on their phone and pairs their children's tablets to it. If something isn't working, or you have a question, you are in the right place.

Write to us

Email starstash@qwilverly.co.uk

It helps if you tell us what you were trying to do, what happened, and the version shown at the bottom of Settings in the app. Please don't send your password, and please don't put your children's full names in the email. A first name or nickname is enough.

For privacy requests (a copy of your data, correcting it or deleting it) we reply within one month.

Common questions

How do I set up my child’s tablet?

On your phone, open Star Stash, then go to Settings and choose “Add a device”.
Choose your child’s name. Star Stash shows a six-digit code and a square picture code.
On the tablet, open Star Stash and choose “Join with a code”.
Type the six digits, or tap “Scan QR” and point the tablet at your phone.
The code works once, and runs out after 10 minutes. If it has run out, make a new one.

The code didn’t work. What now?

Check you typed all six digits. Codes work once and run out after 10 minutes, so make a new one on your phone (Settings, then Add a device).
If the tablet says there have been too many tries, wait a few minutes and try again.
If the camera won’t scan, you don’t need it. Type the six digits instead.
The tablet needs the internet for the first set-up. Check it is connected to Wi-Fi.

I have a new phone. How do I get my family back?

On the new phone, open Star Stash and choose “Restore my family”.
Sign in with the email address you set up Star Stash with, then pick your family.
Your children’s tablets are not affected. Nothing is lost.
If you set up Star Stash before it had sign-ins, choose “Protect my family” on the Give stars screen of your old phone first.
If you can’t get into your old phone or your email, write to starstash@qwilverly.co.uk and we will help.

How do I delete a child, my family or my account?

To remove one child, go to Settings, then Children, choose the child and tap “Delete this child”.
To delete the whole family, or your sign-in, go to Settings, then “Account and data”. Only the person who set the family up can delete it.
Lost your phone, or can’t open the app? You can delete your account and family from any web browser at star-jar-f35e2.web.app/delete-account. We’ll email you a link first.
Deleting cannot be undone. We aim to remove most of it within an hour. Where we keep a backup, a copy can stay in it for up to 14 days. Google’s own systems clear their copies on their own schedule, which can take longer.
If you can’t open your email address either, write to starstash@qwilverly.co.uk.

Who can see my children’s stars?

The grown-ups in your family, and the tablets you have paired. Star Stash has no adverts and no chat.
Read the privacy notice for the companies that help us run the service.

Privacy notice
In the app, Settings then Help shows these questions and the open-source licences Star Stash uses.